Shipping Information:
- Free Shipping: Orders $75+
- Flat Rate Shipping: Orders $10-$74.99
- Courier Rates Apply: Orders below $10
Processing & Delivery Time:
- No expedited processing or delivery available.
- Orders are typically processed within 3 business days.
- Note: Saturdays, Sundays, and Holidays are not considered business days.
- Estimated delivery date is visible on the product page and in the cart during the checkout.
Shipping Limitations:
- No shipping to Puerto Rico, Guam, and other U.S. territories
- Shipping to U.S. military addresses
- Army Post Office (APO),
- Diplomatic Post Office (DPO)
- Fleet Post Office (FPO)
- No international shipping
Multiple Shipments:
- No extra charges for multiple packages
More Details:
Cancellations, Exchanges, and Returns:
- Order Changes/Cancellations: Cancel within 90 minutes for a full refund.
- Address Changes: Update within 90 minutes. Contact the carrier for changes after shipping.
- Returns/Exchanges: No returns for food items. Merchandise must be in new condition and returned within 30 days.
- Refunds/Exchanges: Processed in 3 business days; refunds take 5-10 business days to appear.
- Food Product: Due to health and safety concerns, we cannot accept returns of food Products.
For more details, visit: Cancellations, Exchanges and Returns – Drake's Cake Online Store
We look forward to hearing from you!
If you have questions or concerns about your online order or anything related to our online store, our customer service team is here to help.
How to Reach Us
Online Store Questions:
ContactUs@drakescake.com
Product Questions (snack cakes, ingredients, etc.):
CLICK HERE
To Help Us Assist You Quickly
Please include the following information in your email:
- Order number
- Full name
- Email address used for the order
- A detailed description of your issue (for example: incorrect item received, damaged item, delayed delivery, etc.)
- Clear photos, if applicable
Including this information helps us review and resolve your request faster.
We strive to respond to all emails within 48 hours or less during regular business hours. Thank you for reaching out, we appreciate the opportunity to assist you.
Customer Service Hours
Monday–Thursday: 8:30 AM – 5:00 PM Eastern
Friday: 8:30 AM – 4:00 PM Eastern
Saturday & Sunday: Closed
Holiday Closures
Our office is closed on the following holidays:
- July 4
- Thanksgiving Day and the day after Thanksgiving
- Christmas Eve & Christmas Day
Messages received during these times will be answered as soon as possible when we return.
