We’re here to help. If something isn’t right with your order, let us know.
Return & Exchange Guidelines
- Merchandise must be returned within 30 days of shipment.
- Exchanges must be shipped back within 10 days after approval.
- Original shipping fees are not refunded.
Food Product Policy
- Food products cannot be returned.
- Refunds are issued only if items arrive opened, crushed, smashed, melted, or past the “BEST IF USED BY” date.
Merchandise
For non-food items, we gladly offer assistance with exchanges or returns, provided they align with our policy guidelines. (Policy Page) . Select an option to proceed:
Damaged or Lost Items
If your order has been lost or damaged during shipping, there's no need to worry. Click the button to report a lost or damaged order and start your claim process.
Exchange or Return
Click the button below to request an exchange, replacement, or a refund.
Other Issues
If you encounter any other problems, please don't hesitate to contact us.
Photos may be required to help us review your request quickly
Photos will be required if:
- An item arrived damaged or defective
- A food product has a “BEST IF USED BY” concern
- You received the wrong item
What to Include
- Clear, well-lit photos
- Close-up of any damage
- The “BEST IF USED BY” date (if applicable)
- The item and its packaging
How to Upload
Photos can be uploaded through our return portal when submitting your request.
Providing clear photos helps us review and resolve your issue more quickly.
Thank you for being a valued member of the Drake's Cake community. Your satisfaction is our utmost priority, and we're dedicated to making your experience with the Sunbelt Bakery Online Store delightful. If you have any questions or need further assistance, we're just a message away.
