Shipping Information:
- Free Shipping: Orders $70+
- Flat Rate Shipping: Orders $10-$49.99
- Courier Rates Apply: Orders below $10
Processing & Delivery Time:
- No expedited processing or delivery available.
- Orders are typically processed within 3 business days.
- Note: Saturdays, Sundays, and Holidays are not considered business days.
- Estimated delivery date is visible on the product page and in the cart during the checkout.
Shipping Limitations:
- No shipping to Puerto Rico, Guam, and other U.S. territories
- Shipping to U.S. military addresses
- Army Post Office (APO),
- Diplomatic Post Office (DPO)
- Fleet Post Office (FPO)
- No international shipping
Multiple Shipments:
- No extra charges for multiple packages
More Details:
Cancellations, Exchanges, and Returns:
- Order Changes/Cancellations: Cancel within 90 minutes for a full refund.
- Address Changes: Update within 90 minutes. Contact the carrier for changes after shipping.
- Returns/Exchanges: No returns for food items. Merchandise must be in new condition and returned within 30 days.
- Refunds/Exchanges: Processed in 3 business days; refunds take 5-10 business days to appear.
- Food Product: Due to health and safety concerns, we cannot accept returns of food Products.
For more details, visit: Cancellations, Exchanges and Returns – Drake's Cake Online Store
We look forward to hearing from you!
Thank you for reaching out to us. If you have questions or concerns about your online order or any other matter related to our online store, please do not hesitate to contact us. Our friendly and knowledgeable customer service team is available to assist you from Monday through Thursday from 8:30 AM to 5:00 PM Eastern, and on Fridays from 8:30 AM to 4:00 PM Eastern.
Online Store-Related Questions: ContactUs@mckee.com
Product Questions: CLICK HERE
To ensure prompt and efficient service, please include the following information in your email:
- Subject: Request for Assistance with Online Order [Order Number]
- Order number
- Full name
- Email address used for the order
- A detailed description of your issue or concern (e.g. incorrect item received, damaged item, delayed delivery, etc.)
- Any relevant images or photos that illustrate the issue (optional)
We are committed to providing a timely response and strive to reply to all emails within 48 hours or less. We appreciate your inquiry and look forward to the opportunity to assist you soon.
