Orders and Returns

Cancellations

Once you submit an order, we can’t guarantee changes or cancellations, because of the speed and efficiency of our order processing and fulfillment. If you would like to make changes to, or cancel, your order, please contact Customer Service at:

Email: Onlinestore@mckee.com

Telephone: 1-800-522-4499 – Monday through Thursday from 8:30 AM to 6:00 PM and on Friday from 8:30 AM to 4:00 PM Eastern.

Any cancelled order will be promptly refunded. Please allow 2 - 4 business days for pending charges to clear your account. Drake's Cakes Online Store will not process the pending charge, and it will fall off your statement per your banking institution’s processing policies.

Exchanges and Refunds

Drake's Cakes Online Store is unable to issue refunds unless your product arrives damaged. Damaged product can include but is not limited to: opened, melted or expired product. If your product is damaged, please send images of the damaged product to onlinestore@mckee.com. Once Customer Service reviews the images, Drake's will replace the product, or issue a refund for the price paid for the item, less any applicable shipping and handling. In most cases this credit should appear on your card in the next regular billing cycle. We reserve the right to offer refunds in the form of Drake's Cakes Online Store credit.

For refunded or damaged product you received as a gift, you will receive a refund in the form of store credit for the Drake's Cakes Online Store.

If your item is shipped to your address and comes back as undeliverable, you will be charged for your item and you will need to provide a deliverable address. Please note: Drake's is not responsible for misspellings or other personalization errors once you have approved the personalized message on your order. We will not refund consumer spelling errors.

Orders older than 30 days from original purchase date are not eligible for refund.

Questions 

If you have questions about your cancellation, exchange or refund, please contact us. Be sure to include the order number in your correspondence.

Email: onlinestore@mckee.com

Telephone: 1-800-522-4499 – Monday through Thursday from 8:30 AM to 6:00 PM and on Friday from 8:30 AM to 4:00 PM Eastern.